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FAQ

General Inquiry

Q: How do I place an order on your website? 
1. Click on the item that you want

2. Click on "add to cart"

3. Log in or register to get a username and password

4. Choose payment type of your choice

5. Once payment clears, your order will be processed and shipped out to you.

 

Q: How long will it take to receive my order? 
It takes 10 - 14 days to receive your order

 

Q: Why does it take up to 14 days to receive my order? 
Most of our inventory is not kept in Nigeria. We ship your items out of our warehouse in Hyattsville, MD.

 

Q: What is the status of my order? 
Your order status will be available 1 - 24 hours after your order has been placed, by simply logging on to your account by clicking "
My Account" link on the bottom the page. Once you are logged on, you will be able to see information about your order.

 

Q: What Internet browser do you recommend/support? 
In order to view the website correctly, we recommend using Mozilla Firefox. We also support Internet Explorer 6.0 and above.

 

Q: Why was the item in my shopping cart no longer available at checkout?
The products on our site is live and reflects what is in stock at the moment, so when you place an item in the cart, there is no guarantee that it will be available when you are ready to checkout. Until you have completed the checkout process, another customer my purchase the item even if it is in your cart. If this happens, you will get a message in the cart that the item no longer available.

 

Q: Why is the sale item that I had in my shopping cart yesterday no longer on sale today? 
Placing an item in your shopping cart does not secure the sale price. Price will change according to the dates applied to the sale. So if the sale expires the today, the price will change to the regular price, even in your cart. So we recommend that if you see an item you like, place your orders as soon as possible.

 

Q: Can I combine multiple orders or add additional items to my order once it is been placed?
Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Once an order is cancelled, it may take up to 24 hours before you are able to place new order for the same items. Also please note that if you cancel your order, you run the risk that your selected merchandise will be out of stock.

 

Q: Do you sell second hand items?
Never! At Ohmashoes.com, we only buy authentic and first-quality items either directly from manufacturers or their authorized dealers. Please contact us immediately in the event that you receive a defected item.

 

Q: Are there Ohmashoes Gift Certificates?
Yes, we offer e-gift certificates, if you are ever unsure of what present to give that special somebody.

 

Q: How do I use my Gift-Certificate?
After you have placed your items in the cart and ready for checkout,

1. Click on "View Cart"

2. Choose "Use Gift Voucher" option

3. Enter the gift code in the "Enter your gift voucher code here"

4. Click "Apply Voucher"

 

Q: How do I use Coupon Code?

After you have placed your items in the cart and ready for checkout,

1. Click on "View Cart"

2. Choose "Use Coupon Code" option

3. Enter the coupon code in the "Enter Coupon Code here"

4. Click "Apply Coupon"

 

Q: What are the rules of using my coupon or discount code 

1.    Example of a promotion: Buy any two (2) items and get the third item FREE. With this kind of promo, for example, if you buy 6 items, you’ll only pay for 4 items and get the 2 cheapest items for FREE.

2.    The free item is always equal or lesser than the most expensive item. For example, if you buy 3 items for N5k, N4k and N3k, the N3k item will be free.

3.    Customer must be logged on to use coupon unless stated otherwise

4.    Only 1 coupon or discount per purchase

5.    If item is returned, reward points will be adjusted accordingly

6.    Coupon or discount is not redeemable for cash

7.    Discount applied at time of purchase will be taken off each item returned and may not be reapplied to items being exchanged except for size or color.

8.    Coupon or discount is valid only in Nigeria

9.    If you are unable to use a code, call us at 0803-690-3377 or send an email to customerservice@ohmashoes.com for assistance

 

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem at Internet Explorer. Please do the following:
1. Go to Tools->Internet Options->Delete Cookies
2. Press YES
3. Close your Internet Explorer and reopen it, the problem should be resolved.

If problem still persists, kindly contact us at 
customerservice@ohmashoes.com for technical assistance.

 

Q: I have signed up to ohmashoes.com but cannot login with my password. Why?
One of the possible problems is that your account is not verified. An email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at 
customerservice@ohmashoes.com for technical assistance.

 

Q: I have a user account with ohmashoes.com but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with ohmashoes.com). The password will be sent automatically to the registered email address.

 

Q: I have a user account with ohmashoes.com, how do I change my address?

Go to My Account page, login and you can modify your address details there.

 

Q: Can I buy from ohmashoes.com without creating an account?

Sure you can, however by creating an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Also, creating account allows you to manage your order history and your reward points. It make shopping alot easier!

 

Q: How do I know ohmashoes.com latest news and promotions?
Just subscribe to our newsletter, which we published monthly.

 

Q: How can I unsubscribe from the newsletter mailing list?
Email us at 
customerservice@ohmashoes.com with the message title Unsubscribe and we will remove your email from the mailing list.

 

Q: I have received a few emails from ohmashoes.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that ohmashoes.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms ohmashoes.com has processed your order. Next, we will deliver/ship the product to you.

Payment Receipt: This email acts as the official receipt for the order. In the email, you will find the order number for tracking purposes.

 

Q: Does ohmashoes.com has a showroom/retail outlet that I can visit? If yes, where is it located?
No, we are exclusively online

 

Q: How do I prevent emails from customerservice@ohmashoes.com ending up in my Spam/Junk Mail folder?
It is easy; just add 
customerservice@ohmashoes.com into your address book and your mail server should recognize all emails from customerservice@ohmashoes.com as non-spam mails.

 

Q: I can't find a particular product/item I want from Ohmashoes online store, what can I do?
Kindly contact us at 
customerservice@ohmashoes.com. We will try our best to assist you or recommend you an alternative. If you have an item number, please include in the email.

 

Q: I enter the correct coupon code but I am getting an error message.
Please give us a call on 0803-690-3377 or send us an email at 
customerservice@ohmashoes.com

 

Q: What is the difference between EDP and EDT?
EDT - Eau de Toilette. It contains 5 - 10% aromatic compound

EDP - Eau de Perfume. It contains 10 - 20% aromatic compound. It is usually more expensive than EDT and the smell is not as strong.

 

Q: An item is Out of Stock, what do I do?
Majority of our items are hard-to-find, one-of-a-kind styles so they are limited in quantity. However, you may still click on "Contact us" at the bottom of the page and let us know the item you are interested in, including the item# and name, and you will be notified if we are able to restock on the item.

 

Q: Do you do back orders?
Ohmashoes.com does not do back orders

 

Q: Do you have a catalogue? 
Currently, ohmashoes.com does not have a physical catalogue. All our products are available online

 

Q: How long does it take to respond to emails or inquirie? 
Please allow up 24 - 48 hours of response time.

 

Payments

Q: How can I make a payment with Cashier's Check or Money Order?
At this time, we do not accept Cashier's check or Money Order as form of payment.

 

Q: What kind of payment options does ohmashoes.com offer?
Ohmashoes.com offers a variety of payment options as below:

For customers in Nigeria

METHOD 1: CREDIT CARD / Pay with SimplePay
Online credit card payment via SimplePay (Visa or MasterCard). Please note that the name ohmashoes.com will appear in your credit card statement and you will receive a notification email from Ohmashoes. The payment is processed by ohmashoes.com.

1. Select the "SimplePay" icon as your payment method during your checkout. 

2. Once you click "Confirm Order", you will be redirected to SimplePay's payment platform.

3. If you have a SimplePay acct, you can login and continue with the transaction.

4. If you would rather use Verve/Interswitch, Visa or eTransact, you can click on either of the options and follow the prompt.

Please note that some banks like GTB will ask for an OTP Code. Please check your phone (the line registered with your bank) for a text message with the OTP code. Without the code, your transaction will not go through.

*Please call 0803-690-3377 or send customerservice@ohmashoes.com an email if you need further assistance.

 

METHOD 2: BANK-IN

Bank Pay-In or Online Transfer

Please find our bank account information below:
Bank:                  Stanbic IBTC
Account No:       0000880492
Account Type:   Current Account
Account Name: Korfaw Industries Ltd

Bank:                  FCMB

Account No:       2586962012
Account Type:   Current Account
Account Name: Korfaw Industries Ltd

Bank:                  GTB
Account No:       0130189887
Account Type:    Savings Account
Account Name: Kaosarat Fawehinmi

Note: ohmashoes.com is wholly owned by KORFAW Industries 


After bank-in, please email us at payments@ohmashoes.com with the following details:

1. Order # / Invoice #.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date of payment
5. Cheque number if payment by cheque
6. Payment Method: Stanbic IBTC

Please note that we will only process the order after the cheque is cleared or cash is deposited.

 

Q: When I click on the button "SimplePay"nothing happens after that. Why?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.

 

For customers OUTSIDE Nigeria

METHOD 1 - BANK TRANSFER

1. Once you confirm your order and obtain an order#

2. Convert your total to USD at a rate of N150 = $1

3. Make a deposit in USD into the following account: 

   Bank:              Stanbic IBTC

   Account No:     9304966046

   Account Type:  USD Domiciliary Account

   Account Name: Kaosarat Fawehinmi

4. After bank-in, all customers must email us at payments@ohmashoes.com with the following details:

    i.   Order # or Invoice #.

    ii.  Your name and contact no.

    iii. Payment amount and indicate if cash or cheque.

    iv. Name of depositor

    v. Payment Method: Stanbic IBTC

 

METHOD 2: Pay via SimplePay with your Mastercard or Visa online

1. Select Simple Pay as your payment method

2. Confirm your order

3. When you click on Confirm button, it will take you to SimplePay website

4. Scroll all the way down to "Foreign Currency Denominated Card" and click on the Visa/Mastercard logo 

5. Enter your email address and click Continue

6. Enter your correct email address and phone number, select Visa or Mastercard and click "Continue"

7. Verify all the information is correct; the amount, the name should should be "SimplePay Direct Payment", your email address and phone number and click "Continue". If you need to change something, click on "Go Back"

8. Please note the transaction ID and click "Continue Payment"

9. Enter your card information and click "Pay"

 

If you need any further assistance please send us an email at customerservice@ohmashoes.com or give us a call at +234 8036903377

 

Shipping

Q: How do I change the shipping address or cancel my order?
Please call Ohmashoes.com at 0803-690-3377 or send an email to customerservice@ohmashoes.com immediately. Please be advised that some order ship out almost immediately after they have been placed so it will not always be possible to make changes to the order or cancel it.

 

Q: What does Ohmashoes.com charge for shipping an order?
Ohmashoes.com does not charge for shipping. Shipping is absolutely free within Nigeria.

 

Q: Can I expedite my shipping?
If you would like to expedite your shipping, please give us a call before you checkout in order to quote the accurate shipping cost for expediting.

 

Q: I cannot proceed on the checkout process at the shipping stage. Why?
Kindly contact us at 
customerservice@ohmashoes.com for assistance

 

Q: What is shipping weight?
Shipping weight is the weight of the product and approximate weight of packaging material added together.

 

Q: What are the delivery charges when I buy from ohmashoes.com?
All orders on ohmashoes.com is delivered to you absolutely free within Nigeria

 

Q: Does ohmashoes.com deliver items to international addresses?
We currently ship to Ghana only. We are working on being able to reach all of our other customers

 

Q: How long does it take for my orders to reach me?
We try our best to ship/deliver the product as soon as possible to you. Below are our estimated order delivery times:

For products labelled Stock: Available, we usually deliver within 10 - 14 days

For products labelled Out of Stock: The item is not available. If you request, you can be notified when it becomes available.

 

Q: How do I receive my order in Ghana?

We are working on setting up a more convenient shipping and delivery method to our Ghana customers but at the moment, all our Ghana customers will have to pick-up package from the following address:

ABC Transport Ghana

75, Nsawam Road, R5 Bus Stop (Caprice)

Opp. Priceway Hotel, Avenor

Accra, Ghana

Tel: +233572102967, +233572102968, +233572102969

Before you can pick up your items, you will receive an airway bill from us via email so it is very important that we have your correct email address when you register on the website.

If you have any further questions or concerns, please send us an email at customerservice@ohmashoes.com

 

Secure Shopping

Q: How secure is shopping with ohmashoes.com?
When sensitive credit card details are passed through our website, the information will be automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level encryption commercially available). We accept online credit card payments using SImplePay and it is a secure online system that offers our customers safe transaction over the internet. GeoTrust also uses 3D secure where extra authentication from the bank is required. Please note that ohmashoes.com does not store any credit card information during an online credit card payment.

 

Returns

Q: What happens to my free gift if I have to return an item I ordered?
You get to keep the free gift. If anything, we are thanking you for giving us a try.

 

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return Guidelines for more information on this.

 

Q: How do I return my item?
Please read the "
Return Guidelines" to return your items for refund or exchange.

 

Q: I would like to return some of the items I purchases. How do I go about that?
Please log into your account and select the items you would like to return.

If you need additional help, you may send an email to customerservice@ohmashoes.com and we'll be glad to assist you

 

Q: Why is my return short of N150? 
The N150.00 charge covers the debot transaction fee that the bank charges whenever we have to make a transfer into your account.

 

Q: I made a payment for an order, but the items are no longer available. How do I get m
You will receive an email with details for your banking informatiom. If not, please call or whatsapp +234 8036903377.

 

Ohmapoints

Q: What is ohmapoints?
Ohmapoints are reward points accrued for every purchase that you make on ohmashoes.com. Every time you complete an order, you get 10% off the order to be used on your next purchase.

The purchase of a Gift card will earn you points as well.

Also, points will be deducted for any returned items.

Please refer to Ohmapoints for more information on this.

 

Q: How do I use my accrued reward points?
Place all your items in the cart; click "Shopping Cart" to view the cart. On the bottom of the shopping cart, click on "Use Reward Points". Then apply the max allowed for the order.

 

Q: Where are my ohmapoints after order is complete?
Your reward points do not appear immediately in your account. After your order has been processed, your reward points will be applied to your account.

 

Q: Why didn’t I get points for the voucher(s) that I purchased?

Unfortunately, points do not apply to voucher purchases

 

Q: Does my ohmapoints expire?
The points that you accrue towards your ohmapoints are forever, as long as you can very your account. You do not sign-up for any kind of program. Your purchase earns you the points.

For more information on ohmapoints, please click here

 

Q: What if I return an item, what happens to my ohmapoints? 
Points will be deducted upon the return of merchandise

Exception: If merchandise originally purchased with a Gift Certificate is returned, no points will be deducted.

If you need further assistance, please send us an email on customerservice@ohmashoes.com

 

Affiliates

Q. How much does it cost to be an associate?
Nothing! The entry to be an associate/affiliate is absolutely free. After you are accepted into the program, you can earn money every time you drive a sale to Ohmashoes.com

 

Q. Can an international website be an associate?
The Ohmashoes.com Associates/affiliates program does accept international associates. However, please note Ohmashoes.com does not operate business internationally. International associates are all

Send us an email: info@ohmashoes.com
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