Return Guidelines

Here at we strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them.

We accept returns up to 7 days from the date of your receipt for items that are unworn and have all original packaging intact. All returns will receive store credit only. All returns are subject to approval.

Return Guidelines

All returned merchandise must meet these guidelines in order to qualify for a store credit:

  • All merchandise must be unworn, unused and in its original condition. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.
  • Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.
  • Your return should be packaged in a protective box for shipping. Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return.
  • The return is valid up to 7 days after the delivery date listed on your courier's log.
  • Accesories, Fragrances and Jewelry are NOT returnable for health reasons
  • Handbags that show sign of use will not be accepted

Shipping Your Return

Returns are at customer's expense. To make a return, please follow these steps:

  1. Repack the shoes with all the required items in their shoebox(es) and place in a protective box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return. Please make sure this merchandise is unworn and follows our guidelines for an acceptable return.
  2. Click on "Returns" on the bottom of the page to start the RMA process. Complete all the required info for the items being returned
  3. Once your return has been approved by the Customer Service department, you will recieve an RMA#
  4. Write the RMA# on the shipping slip and also keep a copy for your records.
  5. Use a reputable shipping company so that your return can be tracked
  6. Please retain your tracking number from the return label for your records. Take your package to the nearest reliable shipping company. 
  7. Customer is responsible for the cost of return shipping

Unfortunately, cannot be held liable for packages lost in transit. We also cannot accept COD (Cash On Delivery) deliveries.

Please Note

Returns usually take 7 - 10 business days (excluding weekends and holidays), and returns that are sent otherwise will take longer and at the customer’s risk of not being received at our warehouse; however, there is no guaranteed delivery date for either option. Upon receipt, we process your return immediately and send a confirmation email. Please contact us if you do not receive a confirmation email within a month of your return.

After we have issued the return, please allow 48 - 72 business hours for your account to reflect your store credit.


Unfortunately, is not able to offer exchanges at this time. However, if you receive a shoe or bag that you feel unsatisfied with and would like to exchange the item for a different one, we recommend that you place a new order for the desired item and return the original merchandise to us. You will receive a store credit for the amount paid for the returned item as points in your account. 

Again all merchandise must be unworn and in the same condition it was received.

For further assistance, please do not hesitate to send us an email at

Defective Merchandise

In the event that you receive defective merchandise, you should report this within 3 days of the receipt of your purchase. Please contact our customer support representatives by email. Please note that if your shoes have been worn, we cannot accept it as a return. Make note of all defects on the invoice when sending the defective merchandise to us so our customer support team can be aware of all damages.

Incorrect Merchandise or Items You Didn’t Order

Please contact us immediately if you have received an incorrect item in a shipment, or items were delivered to you that you didn’t order so that we may correct the problem.

Customer Order Incorrect Size 

If you have ordered the incorrect sizes and wish to return them. We will try to replace them for the correct size (if available), upon return. There is a 10% restock fee charged on each item. 

Gift Returns

If you received an item as a gift and need to return it, please follow the guidelines and instructions above for making a return. The gift purchaser will receive the store credit  in the amount of the returned items.


Any ohmaPoints that have been used for a purchase will NOT be refunded if that purchase is returned. To read more about our Points Program and associated terms, please visit our ohmashoes Points page.

Buy One, Get One 50% OFF Kind of Sale Refunds

If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.

Refund fees

There is a fee of N200 assessed to refund that is not Ohmashoes' fault. If you have any questions, please contact us at