Here at Ohmashoes.com we strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them.
We accept returns up to 7 days from the date of your receipt for items that are unworn and have all original packaging intact. All returns will receive store credit only. All returns are subject to approval.
All returned merchandise must meet these guidelines in order to qualify for a store credit:
Returns are at customer's expense. To make a return, please follow these steps:
Unfortunately, Ohmashoes.com cannot be held liable for packages lost in transit. We also cannot accept COD (Cash On Delivery) deliveries.
Returns usually take 7 - 10 business days (excluding weekends and holidays), and returns that are sent otherwise will take longer and at the customer’s risk of not being received at our warehouse; however, there is no guaranteed delivery date for either option. Upon receipt, we process your return immediately and send a confirmation email. Please contact us if you do not receive a confirmation email within a month of your return.
After we have issued the return, please allow 48 - 72 business hours for your account to reflect your store credit.
Unfortunately, Ohmashoes.com is not able to offer exchanges at this time. However, if you receive a shoe or bag that you feel unsatisfied with and would like to exchange the item for a different one, we recommend that you place a new order for the desired item and return the original merchandise to us. You will receive a store credit for the amount paid for the returned item as points in your account.
Again all merchandise must be unworn and in the same condition it was received.
For further assistance, please do not hesitate to send us an email at Customerservice@ohmashoes.com
In the event that you receive defective merchandise, you should report this within 3 days of the receipt of your purchase. Please contact our customer support representatives by email. Please note that if your shoes have been worn, we cannot accept it as a return. Make note of all defects on the invoice when sending the defective merchandise to us so our customer support team can be aware of all damages.
Please contact us immediately if you have received an incorrect item in a shipment, or items were delivered to you that you didn’t order so that we may correct the problem.
Customer Order Incorrect Size
If you have ordered the incorrect sizes and wish to return them. We will try to replace them for the correct size (if available), upon return. There is a 10% restock fee charged on each item.
If you received an item as a gift and need to return it, please follow the guidelines and instructions above for making a return. The gift purchaser will receive the store credit in the amount of the returned items.
Any ohmaPoints that have been used for a purchase will NOT be refunded if that purchase is returned. To read more about our Points Program and associated terms, please visit our ohmashoes Points page.
Buy One, Get One 50% OFF Kind of Sale Refunds
If you received a multiple item purchase discount when you purchased an item you wish to return or exchange: You will receive a credit for the purchase price of an item you received at half price or you may exchange that item for another item of the same or lesser regular price value. Free items may only be exchanged for an item of the same or lesser regular price value.
There is a fee of N200 assessed to refund that is not Ohmashoes' fault. If you have any questions, please contact us at email@example.com